Primary Care Advisors

Primary Care Advisors (PCAs) meet you in your office to keep you informed about new programs and initiatives. They can also support you with system navigation challenges. Check out below a list of the resources PCAs have brought out to primary care providers in the Mississauga Halton LHIN on the following topics.

Patient Navigation

1. Home and Community Care 101 – Overview of services that our Primary Care Providers refer to most frequently. For more information on all services provided, please visit our main site here: All services, except Palliative Care Program and Palliative Care Nurse Practitioners, are accessible through our MHLHIN – Home and Community Care Referral Form

2. Nursing and Wound Care Services Overview – Overview of wound care and nursing services offered through Mississauga Halton LHIN Home and Community Care. We offer Total Contact Casting, which is considered the gold standard in treatment of diabetic foot ulcers

3. Palliative Care and Enhanced End-of-Life Care Services – Overview of supports available to patients in their last year and month of life, respectively.  Patients with palliative care needs can also be referred to our Palliative Care Nurse Practitioners.  Patients can be referred to all supports using our MH LHIN Palliative Services and NP Referral Form

4. Adult Day Programs – Overview of subsidized programs available to provide respite to carers

5. Respite Services – Overview of all funded in-home and community-based respite options available to support carers in our community

1. Chronic Care Overview: Overview of programs to support patients living with diabetes and other chronic conditions. 

2. Kidneywise Toolkit: Resources that provide guidance in the identification, detection and management of chronic kidney disease.  In this link you will find a diagnostic algorithm and evidence summary

  •  Standardized Nephrology Referral Form: Provincial standardized referral form outlining appropriate clinical scenarios that may require providers to request consultation from a nephrologist, as well as the appropriate investigations that should accompany the referral 

1. Hip and Knees Rapid Access Clinics (RAC): FAQ for the central intake pathway for patients 18 years of age or older with moderate to severe hip or knee arthritis

2.  Low Back Pain Rapid Access Clinics (formerly ISAEC): FAQ for Central intake pathway for patients 18 years of age or older with sub-chronic low back pain.  To register for the program, sign up here:

1. one-Link: Overview of one-Link, the single point of access for referrals to funded addiction and mental health programs, including mental health services at Halton Healthcare and Trillium Health Partners

2. Within 7 Days Handouts: Region-specific breakdown of mental health supports that patients can access more rapidly and without a referral from their primary care provider:

3. Bounceback: Overview of program, which provides videos and modules grounded in Cognitive Behaviour Therapy (CBT) techniques under the guidance of telephone coaches

4. Big White Wall: online anonymous supervised peer support that is available 24/7

5. Practical Clinics: Regional program for patients who are experiencing depression, anxiety symptoms or high stress grounded in CBT and Mindfulness techniques.  Patients need to be referred through one-Link 

1. Poverty screening tool: Overview of how to screen for and treat poverty in your patients

2. Trans-Inclusive Resource Guide:Review of current supports for trans and gender-diverse patients


e-Technologies and Practice Facilitation

1. Screening Activity Report (SAR): Screening Activity Reports (SAR) provide patient enrolment model (PEM) primary care physicians with a supplementary tool for improving their cancer screening rates and appropriate follow-up for breast, cervical and colorectal cancer screening

2. Health Quality Ontario – MyPractice Report: This report provides information on your practice with respect to your opioid prescribing, management of diabetes and preventative screening and provides regional and provincial comparative data

1. oneID: oneID is a secure portal that houses many primary care provider tools and e-technologies (e.g. eConsult, oneMAIL, Screening Activity Reports)

2. oneMAIL: oneMail is a secure email platform that is hosted through eHealth Ontario and available to providers to allow for a secure electronic exchange of information between providers across the province

3. eConsult: Secure portal that allows providers to submit consult requests electronically to specialists.  We have two eConsult platforms available to providers in our region, Ontario Telemedicine Network (OTN) eConsult and Champlain Base TM

4. docSearch: A simple online tool that helps you identify the most appropriate specialist for your patients upon initial search, while learning about what workup information and forms they require before their appointment.

1. OntarioMD: Overview of OntarioMD offerings that are available to support electronic medical record (EMR) adoption and optimization

Provider Education

1. Centre for Effective Practice (CEP) Academic Detailing: Sessions that support family physicians through discussions regarding objective, balanced, evidence-informed information on best practices. These discussions will be delivered by licensed Ontario pharmacists (academic detailers), via one-on-one educational outreach visits. Visits are usually 30-45 minutes long and are arranged at a time and place that is convenient for the family physician. Our service is voluntary, free-of-charge and free of commercial interests. This program has been accredited for up to one Mainpro Credit. Current Topics:
• Management of Non-Cancer Chronic Pain
• Opioids & Alternatives for Chronic Non-Cancer Pain 
• NEW: Opioid use disorder

2. Primary Care Advisor Academic Detailing: Educational sessions that provide a comprehensive overview of the programs and resources available to support providers and their patients.  Sessions are delivered one-on-one or in small groups. This education has been accredited for up to one Mainpro Credit. Current Topic:
Palliative Approach to Care in Mississauga Halton

1. Maximize your Health Primary Care Provider Programs: Educational programs for providers looking to take an active role in supporting change in their chronic patient population through targeted techniques, such as Motivational Interviewing

 2. Health Quality Ontario Standards: Quality standards outlining best practices for clinicians on various topics, such as wound care and management of major depression

 Contact your Primary Care Advisor today!

Region Primary Care Advisor


Oakville, Halton Hills, & Milton Michelle Gregory-Brooks
Northwest Mississauga & East Mississauga Jennifer Tran
Southwest Mississauga, South Etobicoke, & East Mississauga Kristen Raiskums